Terms & Condition

EXCHANGE PROCEDURE

We aim to facilitate all our clients if they wish to exchange their purchased articles, provided that the purchase was made in Pakistan.

Any article purchased can be exchanged within 07 days of purchase by receipt by courier.
Articles are qualified for change if they are either damaged only. The article is to be sent to our location in Lahore and we dispatch the new article after receiving it. In case of damaged goods the new article is sent free of cost and for all other reasons delivery charges 300/- apply.

Articles are qualified for change if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Articles purchased on a discount or on sale are not qualified for exchange.

Refunds are not in cash – the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future.
These conditions apply to non-sale orders only.

Defected item can be replaced within 7 days of purchase.
Our rider picks the article and delivers the new article to customer’s doorstep at the cost of 300/- pkr for the to and fro ride.

Sales Item cannot be exchanged.

For further assistance, you can contact our customer service department by emailing us at pearlsandtassels.pk@gmail.com or you can send us a direct message on instagram. Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will send the new article at your doorstep.